Terms of Service

These Terms constitute a legal agreement between you and us governing the use of Void Galaxy and our services (“Game”).

About us
We are VoidGames (“Void Galaxy”, “we”, “us”, “our”). To contact us, please use: [email protected]
These Terms were last updated on June 11, 2024, and are the current and valid version.
The following additional terms apply to your use of our website and Game and form part of these Terms:
Our Privacy Policy;
Our Cookie Policy; and
Our End User License Agreement;
The Void Galaxy logo as well as related marks, emblems and images are the copyright of VoidGames.

General terms
We license use of our Game to you on the basis of these Terms and our End User License Agreement. We do not sell our Game to you, and we remain the owner of our Game at all times. We may change such terms from time to time and shall notify you accordingly if we do. If you do not agree to such terms, you must not use our Game. We reserve the right to change, modify, suspend or discontinue any portion of the Game, our website (including social media pages) and/or other software provided by us in connection with any of the foregoing at any time. You agree that access to or operation of any of the foregoing may from time to time be interrupted or encounter technical difficulties.

Account and password
Access to the Game is provided via a dedicated account. You are responsible for keeping your account confidential. By registering for an Account which involves providing us with certain mandatory and voluntary information as required for a successful registration and using our Game, you agree and acknowledge that:
  • You have read the terms set out in these Terms and agree to be bound by and comply with them.
  • You must be at least 18 years of age.
  • You are also responsible for any use of any account that you have access to, whether or not you authorized the use.
  • You will immediately notify us of any unauthorized use of your accounts.
  • You are solely responsible for any losses, damages, fees, or liability due to your lost, stolen, hacked or otherwise compromised account.

In-game purchases
In-Game Purchases require payment of fees before you can access or use them (“Fees”). These Fees will be notified to you through the Game and processes exclusively through our Payment Service Provider Stripe. Any Fees due in relation to your In-Game Purchases must be paid by their due date for payment, as notified to you. Our Fees may be amended from time to time at our discretion. We will provide you reasonably advanced written notice of any amendment of recurring Fees. You shall be responsible for any applicable taxes (including any goods and services tax) under these Terms. All payments shall be made by using the payment methods specified. You acknowledge and agree that you are subject to Stripe’s Service Agreement. We shall not be liable for any failure, disruption, or error in connection with your chosen payment method. We must receive payment in full no later than the day on which such payment is required to be paid in immediately available and freely transferable funds, without any restriction, condition, withholding, deduction, set-off or counterclaim whatsoever. Unless otherwise notified in writing by us, termination of your Account for any reason whatsoever shall not entitle you to any refund of the Fees.

Refund policy
When you purchase In-Game Items, we provide digital content, the following apply:
  • All Sales Are Final. We do not offer refunds under any circumstances.
  • No Returns or Exchanges. As we provide a digital service, so returns and exchanges do not apply. We do not offer any kind of returns or exchanges.
  • In the unlikely event that you are experiencing or have experienced a technical error, please contact us with details and images of your experience so we can investigate the error and determine if a refund is owed to you. You must submit your request in writing within 7 days of the purchase date. (Requests should be sent using [email protected] and include your name, contact information, and a detailed explanation of your reasons for requesting a refund.

Cooling off (EU users)
As an EU User, you have the legal right to cancel your contract for In-Game Items within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the confirmation of the contract.
You expressly agree that we begin supply of the content (access to In-Game Items) before the end of the 14 day cancellation period referred to in the previous paragraph. You acknowledge that your legal right to cancel this contract as described in the previous paragraph will be lost.

Chargebacks
You agree to contact us prior to raising a request for a chargeback or any dispute with your bank or card issuer in relation to any transaction. If you make a card payment through our website, and later dispute a legitimate charge by raising a chargeback without merit or legitimate reason (as determined at our sole discretion), whether fraudulently or otherwise, then we reserve the right to blacklist you by providing compelling evidence to refute your invalid chargeback request and or pursue legal action as the case may be.

Content standards
These content standards apply to any and all information and material which you post or upload to our Game (“Contributions”). You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contribution as well as to its whole. Contributions must comply with applicable law, in particular, the laws of any country from which they are posted.
You shall be responsible for ensuring all Contributions are up-to-date, authentic, truthful and accurate. You shall be responsible for the origin of the Contributions and must ensure that you either have all ownership rights to the Contributions posted or all rights and/or consents or licenses allowing you to upload and post the Contributions to and in our Game. Contributions must not:
  • Infringe any intellectual property right of any other person;
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty, a duty of confidence or any duty arising under law;
  • Contain any material which is defamatory of any person, obscene, offensive, or inflammatory or promotes any illegal activity, discrimination, violence, or ill-will and hostility;
  • Be threatening or abusive, invade another’s privacy, or cause or be likely to cause annoyance, alarm, inconvenience or needless anxiety to any other person;
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • Give the impression that they emanate from us, if this is not the case; or
  • Advocate, promote or assist any unlawful act or otherwise contain any material which is criminal in nature.

You may use our Game only for lawful purposes. You may not use our Game:
  • In any way that breaches any applicable local or international laws or regulations;
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards as set out in our prevailing terms and conditions as amended from time to time; and
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

We reserve the right to request that you amend or delete the Contributions if it is found that any of the Contributions posted by you is in contravention of these Content Standards. Where you choose to terminate your account with us, you may delete all previous Contributions made by you and retain a copy of the same. We operate a safe space for people to play, engage, share, and network. We operate a zero-tolerance policy with regards to the abuse of our service users or staff. Personal or targeted insults, threats, obscene and aggressive comments directed at other service users or at staff will not be tolerated. Users who persist in engaging in this way may be excluded from our services. Please report any abusive Contributions or incidences of cyber-bullying to our admin.

Suspension and termination
We will determine, in our discretion, whether there has been a breach of our Terms through your use of our Game. When any user who participates in unfair play or otherwise breaks any of the following rules, we may take such action as we deem appropriate:
  • The use of multiple accounts simultaneously to gain an unfair advantage
  • Abuse of in-game mechanics to unfairly gain/transfer in-game items and/or currencies, such as by purposefully losing fights against other player(s) (Known as "pushing" or "boosting")
  • Impersonating staff or moderators, for example through character names or titles of in-game communities (e.g. clans)
  • Account sharing and/or selling, buying or trading of accounts

Failure to comply with these Terms and Clause 9.2 above constitutes a material breach of these Terms upon which you are permitted to use our Game, and may result in our taking all or any of the following actions:
  • Immediate temporary or permanent cancellation of your right to use our Game;
  • Immediate temporary or permanent removal of any Contribution;
  • Issuance of a warning to you;
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including but not limited to reasonable administrative and legal costs) resulting from the breach;
  • Further legal action against you; and/or disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these conditions. The responses described in this Clause are not limited, and we may take any other action we reasonably deem appropriate.

Contribution license
By posting your Contributions to any part of the Game or making Contributions accessible in the Game you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media formats and through any media channels. We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights, or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area of the Game. You are solely responsible for your Contributions to the Game, and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions. We have the right, in our sole and absolute discretion, to edit, redact, or otherwise change any Contributions; to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

Uploading and providing content
You are fully responsible for your texts, images, avatars etc. (“Content”) uploaded and/ or provided to our Game. We will not be responsible, or liable to any third party, for:
  • The content or accuracy of any Content or data uploaded and/ or provided by you, by us on your behalf, or any other user of our Game; or
  • The loss of any Content provided to us by you. You should keep a record of all such Content.

We will only use the Content uploaded and/ or provided by you for the purposes of carrying out the services, carrying out our obligations in these Terms and any other purpose expressly set out in these Terms or otherwise agreed between us. We will not otherwise disclose or distribute the content uploaded by you, save for when required by law, a court of competent jurisdiction or any governmental or regulatory authority. We have the right to disclose your identity to any third party claiming that any Content posted or uploaded by you to our Game constitutes a violation of their rights under applicable law. We have the right to delete any content uploaded to our Game if, in our opinion, it does not comply with the Content standards set out.

Personal data
If you wish to use our Game and its features, we process the data you provide (depending on how you are using our Game) which may include Personal Data, and Special Category Data as defined in the Danish Data Protection Act (Act. no. 502 “Databeskyttelsesloven”) (“DPA”) and the EU's General Data Protection Regulation (“GDPR”) or non-personal data of you, your admin or users that you make available to us (“Service Data”). You irrevocably and unconditionally represent and warrant that any of your Service Data uploaded and/ or provided to our Game complies with our Privacy Policy, with the DPA and GDPR and any other applicable laws. You shall own all rights, title and interest in and to all of your Service Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of your Service Data. If we process any of your Service Data on your behalf when performing our obligations under these Terms, the parties record their intention that you shall be the data controller and we shall be a data processor and in any such case:
  • You shall ensure that you are entitled to transfer your Service Data to us so that we may lawfully use, process and transfer the personal data in accordance with these Terms on your behalf;
  • You shall ensure that the relevant third parties have been informed of, and have given their consent to, such use, processing, and transfer as required by all applicable data protection legislation;
  • We shall process the personal data only in accordance with the terms of these Terms and any lawful instructions reasonably given by you from time to time; and
  • Each party shall take appropriate technical and organizational measures against unauthorized or unlawful processing of the personal data or its accidental loss, destruction or damage.

Availability
Although we will try to provide continuous access to the Game, we cannot and do not guarantee that our Game will be available 100% of the time and will not be liable in the event our Game is unavailable. You acknowledge that availability of our Game depends further on your compliance with your usage allowances and scheduled and emergency maintenance periods. We undertake to notify you of scheduled and unscheduled outages that are expected to take more than four (4) hours.

End of life
We reserve the right to End-Of-Life (EOL) our Game at our sole discretion and shall provide 3 months notification of such EOL event.

Service levels and support
We agree to render all commercially reasonable efforts to provide technical support to assist you in using the Game. The total amount of technical support provided by us shall be governed under the fair use principle. We have no obligation to provide any support:
  • For anything other than our Game;
  • If you or a third party has altered or modified any portion of the Game;
  • If you have not used the Game in accordance with the documentation or instructions provided by us;
  • To anyone other than you.

The response time for contacts concerning technical support made by you will not exceed 72 hours. If the response time exceeds 72 hours, we will present you with a technical justification and define a new deadline for carrying out and completing the support service.

Intellectual property rights
You acknowledge that all intellectual property rights in our Game anywhere in the world belong to us, that rights in our Game are licensed (not sold) to you, and that you have no rights in, or to, our Game other than the right to use them in accordance with these Terms and our End User License Agreement.. Any intellectual property rights in Content uploaded by you to our Game shall continue to belong to you or their respective owners. You agree that you grant us a royalty-free and non-exclusive license to use, reproduce, and display such intellectual property rights for the purposes of performing the Game, internal administrative purposes and any other purposes set out in these Terms, including for the purpose of improving the Game and our responses to users of the Game. You acknowledge that you have no right to have access to our Game in source code form.

Warranties
While we make all efforts to maintain the accuracy of the information on our Game, we provide the Game, Game and all related content on an “as is” and “as available” basis, unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied, as to the operation of any of the foregoing, unless otherwise specified in writing. To the full extent permissible by law, we disclaim all warranties, express or implied, relating to our Game, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Game, the related content, or electronic communications sent by us are free of viruses or other harmful components.

Limitation of liability
You expressly agree that your use of our Game is at your sole risk. You agree not to use our Game and the related content for any resale purposes, and we have no liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms (including but not limited to the use of, or inability to use, our Game or any other website or software) for:
  • Loss of profits, sales, business, or revenue;
  • Business interruption;
  • Loss of anticipated savings;
  • Loss or corruption of data or information;
  • Loss of business opportunity, goodwill or reputation; or
  • Any other indirect or consequential loss or damage.

Nothing in these Terms shall limit or exclude our liability for:
  • Death or personal injury resulting from our negligence;
  • Fraud; and/or any other matter in respect of which we are prohibited under applicable law from limiting or excluding our liability.
  • Our Game is not intended to serve a record-keeping function and we shall not be liable for any loss of data or content.

These Terms set out the full extent of our obligations and liabilities in respect of the supply of our Game. Except as expressly stated in these Terms, there are no conditions, warranties, representations or other terms, express or implied, that are binding on us. Any condition, warranty, representation or other term concerning the supply of our Game which might otherwise be implied into, or incorporated in, these Terms whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law.

Indemnity
You agree to indemnify and hold us, and our respective directors, officers, employees, agents and representatives, independent contractors, licensees, successors and assigns harmless from and against all claims, losses, expenses, damages and costs (including but not limited to direct, incidental, consequential, exemplary and indirect damages), and reasonable legal fees, resulting from or arising out of your act, default or omission, whether in your use of our Game and/or any websites or software in relation thereto or otherwise, and whether in respect of your breach of these Terms or any laws or regulations or otherwise.

Force majeure
We shall have no liability to you under this agreement if we are prevented from or delayed in performing our obligations under this agreement, or from carrying on our business, by acts, events, omissions or accidents beyond our reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes, failure of a utility service or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors and will notify you of such an event and its expected duration as soon as reasonably possible.

Other important terms
  • No part of these Terms is intended to confer rights on any third parties.
  • We may transfer our rights and obligations under these Terms to another organization, but this will not affect your rights or obligations under these Terms.
  • You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
  • No joint venture, partnership or agency or employment relationship has arisen by reason of these Terms.
  • These Terms and any document expressly referred to in it constitutes the entire agreement between us regarding their subject matter, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to that subject matter. You agree that you shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in it. You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms or any document expressly referred to in it.
  • If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
  • Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
  • Each party agrees that these Terms herewith may be electronically signed, and that any electronic signatures appearing on these Terms are the same as handwritten signatures for the purposes of validity, enforceability, and admissibility. For the purpose of clarity, the following shall qualify as electronic signature: a) Checking a box or a ‘click to accept’ button; or b) Typing a name; or c) Pasting an image of a signature; or d) Drawing a name or initial with a stylus or by hand on a touchpad; and e) Electronically signing using an available third-party software application.
  • The Parties shall attempt to resolve any dispute arising out of or relating to these Terms through negotiations. If negotiations do not resolve the matter within 30 days of receipt of a written invitation to negotiate, the parties will attempt to resolve the dispute in good faith through an agreed Alternative Dispute Resolution (“ADR”) procedure. If the ADR procedure does not resolve the matter within 30 days of the initiation of that procedure, or if either Party will not participate in the ADR procedure, the dispute may be referred to arbitration by either Party.
  • These Terms and the relationship between you and us shall be governed by and construed in accordance with the laws of Denmark.